7 CPD hours
Full Day
Dates
Duration
CPD Hours
Program Fee
Pick a date that works for you. A confirmation email with venue details will be sent closer to the date
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Every client brings a set of invisible forces into the advisory relationship: fears shaped by past losses, overconfidence built on recent wins, anchoring to prices that no longer reflect reality. These aren’t personality quirks — they’re predictable, well-documented patterns that affect even sophisticated investors. The question is whether their advisor can see them clearly enough to help.
This half-day workshop gives private bankers, wealth managers, and financial advisors the frameworks and practical tools to identify, understand, and work constructively with client biases — turning behavioral awareness into stronger relationships, better-informed decisions, and more consistent advisory outcomes.
Additional annual return delivered by advisors who actively manage client behavioral biases — the “behavior gap”
Source: Vanguard Advisor’s Alpha, 2024
Of HNI clients say their advisor’s ability to manage their emotions during volatility is a key loyalty driver
Source: EY Global Wealth Management Report 2023
Assets under management in Singapore — where client trust and retention are the most competitive differentiators
Source: MAS Annual Report 2024
Private bankers and wealth managers who advise HNI and UHNI clients on investment decisions and portfolio strategy
Financial advisors and independent financial advisors who want to strengthen their client conversations and advisory depth
Relationship managers who regularly navigate emotionally charged client discussions — during market volatility, underperformance, or major life events
Advisory team leaders who want to build a more psychologically aware culture within their team
Professionals seeking IBF-FTS CPD credits in behavioral finance and client advisory competencies
The biases you’ll learn to identify and address
Loss aversion
Identify and analyse behavioral biases in your clients' financial decision-making — so you can see what's really driving their choices, not just what they say.
Develop strategies to reduce the influence of biases in investment policies — designing client portfolios and decision frameworks that work with human psychology, not against it.
Build stronger, trust-based client relationships using behavioral insights — including how to address scepticism, personalise advice, and deepen advisory conversations.
Implement practical tools and techniques to enhance client outcomes and advisory success — from automation and behavioural nudges to scenario planning and structured review meetings.
What does the program cover?
Introduction to Behavioral Finance
Establishes the conceptual foundation for the day. You’ll understand what behavioral finance is, why it matters specifically in advisory services, and how recognising common biases can immediately improve both client relationships and portfolio outcomes.
- Definition and importance of behavioral finance in financial advisory services
- Overview of common biases affecting investment decisions and client behaviour
- How behavioral insights improve client relationships and portfolio performance
Enhancing Adviser–Client Relationships Through Behavioral Finance
Moves from theory into the advisory relationship itself. This module gives you a practical framework for reading each client’s unique decision-making style and using that understanding to build trust, personalise advice, and navigate bias-driven behaviours — including loss aversion, overconfidence, and herd behaviour — without triggering defensiveness.
- Understanding clients’ unique decision-making styles and behavioral tendencies
- Strategies for building trust and addressing scepticism through empathy and transparency
- Personalising financial advice using behavioral insights and communication techniques
- Real-world applications: managing loss aversion, overconfidence, and herd behaviour in client conversations
Mitigating Behavioral Biases in Investment Policies
Shifts from the advisory conversation to the investment policy itself. You’ll learn how to design portfolios and decision frameworks that are structurally resistant to bias — using automation, scenario planning, predefined rules, and behavioral nudges to reduce the impact of emotional decision-making at critical moments.
- Designing bias-resistant investment policies with clear goals, diversification, and predefined decision rules
- Techniques for rational decision-making: automation, scenario planning, and behavioral nudges
- Incorporating quantitative tools to support bias mitigation in portfolio management
Monitoring Behavioral and Emotional Biases
The most practical module of the day. You’ll develop the specific diagnostic skills to detect client biases in real time — even when clients aren’t aware of them themselves — and apply tools that help you quantify how those biases are affecting portfolio performance. Includes a structured case study activity.
- Identifying key biases in live situations: loss aversion, overconfidence, herd behaviour, anchoring, and recency bias
- Techniques to uncover clients’ hidden biases during consultations without creating resistance
- Practical tools for analysing how biases are impacting portfolio performance
- Activity: case study analysis of client biases in real portfolio decisions
Why attend this workshop?
Behavioral finance can feel abstract when taught theoretically. This workshop anchors every concept in recognisable client situations — so the frameworks make sense in context, not just in a textbook.
This program is accredited under the IBF Standards Training Scheme (IBF-STS), which subsidises up to 70% of the program fee for eligible Singaporeans and Permanent Residents employed in the financial services sector.
TGS Reference Number: TGS-2025055734
Is this workshop suitable for non-technical professionals?
What does the IBF-STS funding cover?
The IBF Financial Training Scheme (FTS) provides up to 70% course fee subsidy for eligible Singaporeans and Permanent Residents, subject to a cap of S$500 per candidate per course. For this program (regular fee S$500), the subsidy brings the net fee down to approximately S$150. The 10% early bird discount applies on the full fee before subsidy. Funding is subject to IBF eligibility criteria — visit ibf.org.sg to verify. Note: this program is eligible under FTS, not IBF-STS.